1 reviews | Active since Feb 2019
Deleted my number off the network and given it to someone else
I have been a loyal Vodacom customer more than 10 years but the help or the lack thereof I am getting at the moment for my problem is frustrating.
My number was deleted for a second time ( the first time it took a month to get back on without any explanation or apologies) off the network for no reason whatsoever on the 15th February 2019 . I then phoned the call center and they advised that they logged a ticket with the tech department and it should be fixed within 24hours. The morning of the 16th Feb 2019 my phone was back on but I received an sms saying this number has been allocated to another customer. I then informed vodacom the problem is still not resolved and spoke to 3 different consultants at the call centre each telling me a different story with the last one saying I needed to go into a vodashop. Which I did and they just sent an e-mail to Head office.
Its now more than 2 weeks later and its STILL NOT RESOLVED. The vodashop says I must call the call center and the call center says the vodashop must help me.
How do you just delete my number and allocate it to someone else without my permission and then no help to resolve the situation.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team