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Marco M

1 reviews | Active since Apr 2018

12 Apr 2018, 13:50

Deleted my number, now refuse to communicate with me

Vodacom deleted my number and stole my credit. They claim my number want used which is not true. Despite emailing them for the past 5 months almost daily and them telling me they have reactivated the number still nothing is working. Now they tell me it was deleted, we keep going round in circles. I've requested management escalation about 30 times now, they refuse to escalate and management refuses to communicate with me. The most *********, unprofessional and quite frankly disgusting behaviour I have ever experienced.

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Replies (3)
Vodacom
Vodacom's reply12 Apr 2018, 14:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Marco M's update16 Apr 2018, 16:31
Reviewer Update
Of course you are unable to get hold of me on that number... that's the whole point, I have no access to the Vodacom network on that number, you deleted my access! Why are you trying to call me on a number that doesnt work? Have you actually bothered reading through the past 5 months of emails between me and you? I've tried what you said in your email and it still doesn't work, one again we are going around in circles. I've been asked to try this before by you probably 15 times and it has never worked. If you really want to help go through the past 5 months of emails so you understand the problem and the frustration you've caused me.
Vodacom
Vodacom's reply18 Apr 2018, 10:21
Official

Hi Marco

As discussed, feedback has been provided to you and this matter is now resolved.

May you have a pleasant day further!

Regards,

RJ