AB
Annemarie B

1 reviews | Active since May 2011

02 Apr 2015, 12:19

Deleted Line (DEBIT ORDER)

I have been a client of Vodacom for 6 years. My account goes off by Debit order since I opened my account the reason because it is convenient and no need for me to go stand in long lines and so on. My account was overdue, they sent me Promise to pays and when I arranged for the dates no debit order went off so when I eventually did get time to go I paid the outstanding amount which I asked the lady when I got there what it was.<br> So I phoned yesterday just to find out what is going on and the lady tells me my line has been deleted. Why has no debit order been going off after I promised to pay the 1st time. There is a reason why I have a debit order with you guys.<br> I am upgrading in 2 months time, I don't see the point in upgrading or renewing my contract as to the way I am feeling know.<br> And you wont be able to get hold of me cause my line has been deleted

0
Replies (1)
Vodacom
Vodacom's reply02 Apr 2015, 14:46
Official
Hello koRn,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,