Hellopeter
Share Your Experience
MN
Mbali N

1 reviews | Active since Jul 2017

28 Feb 2023, 13:02

Deleted fibre Services without customer knowledge

I've had my fibre package for 3 years now and out of nowhere in 2023 it stopped working. when I called Vodacom I am told that my services were deleted.

I gave no instruction of terminating my services so what level of BS is this?

To make matters worse I am told that I have to place a completely new order, a new router has to be delivered because my current one will not work anymore.

I have been stuck without internet connection, I work remotely and I have to wait until God knows when for something that was not even my fault to be reinstated. As a customer I know have to suffer for something that is Vodacom's gross negligence and incompetence - absolutely unacceptable and extremely poor customer service from such a reputable company - its appalling.

I need this resolved as in yesterday

0
Replies (3)
Vodacom
Vodacom's reply28 Feb 2023, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

MN
Mbali N's update01 Mar 2023, 15:17
Reviewer Update
It is really going from bad to worse to hell.

You guys have my address on the system I eve confirmed this address with the agent so why in the world would an incorrect address be put on my package ??????? And this is not the first time this happens to me with this company, Incompetence and trash service is a norm here because how are you going to mess up so many times with the same client?? make it make sense ????

Vodacom
Vodacom's reply02 Mar 2023, 14:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to SR***, our records shows the Fibre Support Team has assisted and confirmed the following:

A*** order is out for delivery and will be delivered as per normal. Regards Consumer Website Team

Best regards,