LS
Liana S

1 reviews | Active since Jun 2015

12 Jun 2015, 17:33

Deleted Again after Account Mistake

My 4 accounts were deleted after 3 months from me loosing My job, I had made arrangements with Vodacom to pay my account, once I had gotten a new Job I spoke to Accounts Dep. of Vodacom and wanted to activate my contracts again I then got all the details and Paid the amount the Call center agent told me to and I then got the forms and SIM cards and had the Vodacom Store to send the Docs and the consultant sent them about 4 times to the reactivation team, when I phoned the reactivation team they said they got it and then they told me they only got two and activated only two of the contracts. I made an arrangement with the Acc. Dep. to split the Handset installment again. But then they Debited my account with the Handset installment and I did not have that funds in my account after they said they would not. Now they have deleted My contracts again. Please call me on ***. this is disgusting and unexceptionable to not conform to the arrangement that was made. and I would like all 4 of my contracts activated and the Handset installments to be split as per normal.

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2015, 12:47
Official
Hello LSUpset,

Thank you for notifying us on this query. We will investigate and be incontact with you. Thank You, Regards, Yunus