Deleberate delay to cancel the duped upgrade contract.

Since the pasting of the second review, a Customer Care Supervisor called me on 19 March 21. The matter was escalated to Upgrades management, equipment was collected on 30 March 21 and I received an sms confirming receipt thereof. On 01 April 21 I called 082135 to cancell the contract as adviced and received an sms stating I will receive an email or sms confirming cancellation which hasn't arrived to date. On 07 April 21 while at the shops I got into Centurion Mall Vodacom shop to check if the cancellation was actioned on the system. I was informed it was not. I was adviced to call *** to cancell once more which I did while still there. I received an sms that stated I will receive an email or sms confirming cancellation and I am still waiting. My account was still debited with the amount for the dubious contract included. I reversed it on the 07 April 21 paying only what is due. It is now 2 months, 1 and 1/2 week since I asked for cancellation. The contract is still not cancelled.