Delays in delivery and lack of communication

Dear Vodacom Team, I am extremely disappointed with the service I have received regarding my recent online upgrade. Vodacom committed to delivering the device within 5–7 working days; however, I had to repeatedly follow up for updates, and no one could provide a clear status on my order. On day six (09-12-2025), Skynet couriers arrived unexpectedly when I was not available. I requested delivery after 5 PM the same day, but this did not happen. I then contacted Vodacom, who assured me that Skynet would prioritize delivery on 10-12-2025. Despite this, I had to personally reach out to Skynet to confirm timing, only to learn that no drivers were available and that I could not collect the package from their branch. This experience reflects a clear breach of the agreed SLA, and no effort has been made to prioritize my delivery. After being a loyal Vodacom customer for over 17 years, I am now considering canceling this upgrade and moving to a provider that values customer service. Please escalate this matter urgently and advise on a resolution.