Delays for Daysssss

On 19/6 I upgraded my Vodacom contract and in terms of the deal, a router was to be delivered to me. I provided a delivery address to the agent I spoke to and he estimated that I would receive the package by the following Monday (25/6). I received an email from RAM Couriers on 25/6 which had the incorrect phone numbers and delivery address, attempted to correct this with RAM and was advised that I had to correct the details with Vodacom as they had received the information from Vodacom.

I called Vodacom 28/6 to correct the address. I checked with RAM this morning and was informed the package had been returned to Vodacom, a call to Vodacom confirmed this but apparently the router hasn't been received into stock and delivery cannot be arranged until this is done.

At this rate, I'm reconsidering what should've been a straightforward transaction, this is really disappointing service. The contract should've started on 1/7 already