Delays, being treated as if you are stupid and poor service

<p>Dear Vodacom customer care. I have been a loyal client with Vodacom for over 10 years now. My previous phone was a Sony Xperia Z3. I was eligible for an upgrade on 30 October 2016, however I initiated it middle October via your My Vodacom app. I was on the Smart M package and opted to move to the Smart more data package . On 1 November 2016 I saw that Vodacom never migrated me to the new package. I use to be able to use the My Vodacom app and to see 4G on my new Huawei P8 lite. Then that same day you moved me to my new package and that is where the drama started. Since last Monday I've been on the phone with Vodacom customer care about 12 times. Since the migration to the new package , I lost my ability to connect automatically to 4G and not even manually it is possible . Every time you tell me you've synced me, what a joke. To make it more laughable , under *111# you tell me I have a Sony Xperia , so laughable as I upgraded to the Huawei in October . Then your My Vodacom app doesn't want to log in. I'm apparently not registered on the Vodacom network nor can I access it via the Internet . I still get SMS and email notifications of your one time pin and telling me I've successfully signed in. Surely this must be a joke. Then to make matters even worse every incoming call I receive even contacts on my phone says unknown . So now tell me how long must I still wait for these issues to be resolved . It was merely a migration to a new package for two years. Lol, if I knew your service would have been like this I would have rather let the contract just run out and moved to a better service provider as these items and frustrations are unacceptable and ridiculous . For your consultants to scream at me and make me look like an idiot or even sending screenshots and my issues don't get resolved is pathetic . The latest news is this has been escalated to advanced who knows what. So Vodacom please sort this nonsense out or our time will be running out sooner than you think </p>