Delaying tactics and double billing.

Vodacom does not honour their consultants information.

In July of 2018 I took a downgrade in a Vodacom contract and was assured by the consultant that this new contract would start on the first of Setember 2018 WITH NO ADDITIONAL OR HIDDEN COSTS and that the old one would be finalised and there wold be no further billing on the old two year contract. This was not the case as all they did was implement the new contract and continue billing me for the previous one. when one queries by mail all one gets is the run around. They have all my details as i have been a customer of theirs since 2008 yet when the receive the complaint they just send you back a mail asking for everything except how many times you have *** a week. Every response from them has different questions asking for more information. Now having been a customer for these years with a contract THAT HAS ALL THE DETAILS THEY REQUIRE they know EXACTLY who and what you are but never get to the point and never try and resolve this issue. The payment is by debit order monthly so WHAT DO THEY NEED THE OTHER INFORMATION FOR ITS ALL ON THE PREVIOUS CONTRACT. Just another waiting game. In future when any of these companies phone me i am going to record the discussion with them for quality purposes.