NS
Neil S
1 reviews | Active since Feb 2022
30 May 2023, 12:01
Delaying Tactics
Vodacom Cancellation call centre is a waste of time and money. ***. They try their utmost to not get you to cancel a contract. They have horrible reception. Spend less time trying to convince us not cancel and just do what you told. Because when you stupid network drops the call it is impossible to get you to answer when we call back. I wasted 120 minutes of my life that I won’t get back trying to get you damn people to answer my call. And still no answer.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 May 2023, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Neil S's updateReviewer Update
31 May 2023, 19:26Dear Vodacom. Yes my matter was resolved. After wasting a lot of my time and airtime. On top of that you still going to take one more debit before you cancel a month to month contract.
So I don’t accept your apology. Go work on being more ethical when you say month to month contract and you can cancel whenever you want. Thanks for nothing.
So I don’t accept your apology. Go work on being more ethical when you say month to month contract and you can cancel whenever you want. Thanks for nothing.
NS
Neil S's update31 May 2023, 19:26
Reviewer Update
Dear Vodacom. Yes my matter was resolved. After wasting a lot of my time and airtime. On top of that you still going to take one more debit before you cancel a month to month contract.
So I don’t accept your apology. Go work on being more ethical when you say month to month contract and you can cancel whenever you want. Thanks for nothing.
So I don’t accept your apology. Go work on being more ethical when you say month to month contract and you can cancel whenever you want. Thanks for nothing.