WS
Wayne S
1 reviews | Active since Sept 2010
07 Feb 2016, 11:51
Delaying my cancellation
I dont even have the strength to publish a complaint. It is now 2 weeks and my contract is still not cancelled. I paid my cancellation fee which i could have been earning interest on. I receive the folloing text a week after the docs have been submitted.Your query has been escalated to a support specialist. Your ref number is:*** Visit [URL Removed] from your PC or cellphone. Thank you, Vodacom. Please can immediately or i will be adding a interest claim to this delay.
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Vodacom's replyOfficial
07 Feb 2016, 19:29Hello Wayne_s,
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply07 Feb 2016, 19:29
Official
Hello Wayne_s,
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team