Delayed Upgrade Delivery and No Communication

I called vodacom online for an upgrade on the 11th of June. I was promised delivery 3-5 working days. I provided them with an alternate number to send me communication on, as the sim that was being upgraded is in a wifi modem. On Thursday 20/06/2019 I called them and asked them where is the package? They said that they sent me sms's which I did not receive. The person assisting me said that the alternate number was most definitely captured. He also informed me that the package is consigned and should leave them for the airport that night. No at 15h30 I checked the waybill number that he so kindly provided me on Ram's website. The phone was only consigned at 11h59 today and then placed into the container at 1h14. It departed Vodacom at 15h00 on its way to the airport. I said to the guy that I spoke to now, that I would have had quicker service if I went to a Vodacom store. I have previously shopped online with CellC and I have never had such poor service from them. Vodacom you should better your service and communication. I wouldnt have been mad if you at least contacted me. I expect better service delivery from such a big company. Nee sies man. I wanted to cancel the upgrade but your operator sounded so dissappointed that I couldnt even be rude to him, and because I am scared that I will still be billed, even though he said that it wouldnt happen.