DELAYED SERVICES

The consultant provided me with a wrong sim card and upon realizing it changed it but did not do it on-line at around 13h00. I called to check why my sim card was not active and he said he did it but I realized that he **** to me he only processed it around 16h00 and it was not successful my sim card was only active the following day after I went back to the shop. My major concern is the lies that the consultant fed me with. I reported to supervisor but nothing happened. The name of the consultant is Piet and the supervisor is Pieter. I was assisted by Felicia . I was also promised a free screen saver in July till today I am still waiting