TK
Tamlyn K
1 reviews | Active since Feb 2022
22 Jul 2022, 15:45
DELAYED SERVICE. ONLINE SALES
Dear Voadacom, Your service is delyed.
I app**** for a total of 2 contracts one on the 7th of July and the other on the 14th of July. I recieved one of the packages but I am still waiting on a call for the other. I want to swop this deal for another device. I have been calling in since Monday to request a call back for this. This matter was even escalted but I am still waiting.
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Replies (2)TK
Tamlyn K's updateReviewer Update
22 Jul 2022, 18:20And now all of the sudden the order is being dispatched without the option to change it. There is huge lack in communication on Vodacom's end. No customer service, and staff are unhelpful.
TK
Tamlyn K's update22 Jul 2022, 18:20
Reviewer Update
And now all of the sudden the order is being dispatched without the option to change it. There is huge lack in communication on Vodacom's end. No customer service, and staff are unhelpful.
Vodacom's replyOfficial
23 Jul 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team