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Franco J
1 reviews | Active since Oct 2021
06 Jan 2026, 11:24
Delayed service
Very disappointed and surprised by the lack of service and help from vodacom customer care and after sale service as i have orderd a new contract and I've been waiting over 2 weeks for the device after receiving a sms from Skynet, i have contacted after sales at vodacom and they simply tell me that the person that did my contract is not at work and that she will only contact me once she gets back and she will also only then look into the delay
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Replies (2)
Vodacom's replyOfficial
06 Jan 2026, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2026, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Franco J's updateReviewer Update
07 Jan 2026, 10:01After having to contact a consultant myself because vodacom never had a consultant contact me, i was told the device i order was out of stock but the vodacom website clearly does not state it as out of stock even when i placed my order.
FJ
Franco J's update07 Jan 2026, 10:01
Reviewer Update
After having to contact a consultant myself because vodacom never had a consultant contact me, i was told the device i order was out of stock but the vodacom website clearly does not state it as out of stock even when i placed my order.