MB
Manno B
1 reviews | Active since Dec 2018
11 Dec 2018, 14:37
Delayed query resolution
I last upgraded my contract with Vodacom in 2016, however in 2017 I migrated to a different package advised by Vodacom. However this is not what I wanted and I was migrated back to my original contract. The contract was set to lapse in December 2018 , however I am informed that the upgrade is scheduled for 2020. I have been in contact with Vodacom customer services since 05 December 2018 and have spoken to 7 customer service representatives to get my query resolved, however non of them have been able to assist. Given the number of phone calls I had to make in the past week, it gives me little confidence that this query will be resolved.
Please can this query be addressed as soon as possible.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
11 Dec 2018, 18:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 18:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2018, 18:50Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The reference number is *** and priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The reference number is *** and priority has been requested.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2018, 18:50
Official
Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The reference number is *** and priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The reference number is *** and priority has been requested.
Regards
Vodacom Consumer Website Team
Best regards,