Delayed order of replacement charger

I upgraded to a Sony M2 Auqua with my employer as per the company cellphone guidelines. The charger and phone are still within 6months and the charger has since stopped working. I went to the Vodacom store close to our work premises and they suggested a quicker solution without my work cellphone being booked in by going to Vodaworld and possibly getting a new charger replaced.<br> I went to Vodaworld Midrand on 26 to 28 August 2015 and still no news on the charger that they claim had been ordered for me on 26 August 2015 by their supervisor Thato.<br> It's quite frustrating as I had the opportunity to go to Midrand once as I stay in the south of Jhb but was attending a course for 3 days in Midrand. Thus my ability to go to Vodaworld. The incompetence over a simple charger within warranty is dissapointing to say the least and was a waste of my time and energy.