tM
teboho M
1 reviews | Active since May 2019
29 Oct 2019, 11:44
delayed loading. poor service
I am currently not impressed with Vodacom. I normally purchase my data with my Banking App. on Sunday the 27 October I purchased data and still to date not loaded. I need my data for the running of my business and navigating. when I call I get no joy and keep being told it will be resolved and nothing yet. vodacom of late you a dropping the ball as the network tends to also be problematic. definitely not SA's leading network. overpriced for nothing
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Replies (2)
Vodacom's replyOfficial
29 Oct 2019, 13:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2019, 13:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Oct 2019, 15:21 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided " Dear Customer, please be advised that you need to contact Capitec Bank on *** (charged call) to resubmit your recharge request to their service provider. Thank you". Regards Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2019, 15:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided " Dear Customer, please be advised that you need to contact Capitec Bank on *** (charged call) to resubmit your recharge request to their service provider. Thank you". Regards Consumer Website Team
Best regards,