Delayed installation with no indicator or feedback on when it will be resolved

Hi

I am Trying to get a new vodacom Fibre connection after I moved into my new complex on 3rd March. I app**** for the connection on 2nd March and I submitted all documents on the 4th. Since then I have not got any status update from Vodacom on what is the progress and where is the holdup. When I called up on the second week, I was told by the operator to wait patiently. I even contacted Vodacom via Facebook and I got reassurances, but no one contacted me till now. My friend in the same complex already has a Fibre line and I am. Not sure why it is taking so much time and no clarity on where the hold up is. Also as I app**** online directly with Vodacom, I do not get the special rates for my complex and no one to help me with it. Thanks to Vodacom I get to stay at work longer as there is no internet at home.