Delayed fibre installation

We placed an order for Fibre and after a while the order was confirmed. We then awaited for the installation to happen, but that could only take place after the router was delivered. After this was done (took a while) the installation team came on site and could not proceed because there was something lacking in the infrastructure in the area. We are now waiting for several months for this installation to take place Sales Order - SO*** Solution ID - P*** Can someone please help and speed up the process