pC
pradeen C

1 reviews | Active since Oct 2013

07 Mar 2017, 08:35

Delayed delivery of Upgrade device since 01 March 2017

<p>I completed an upgrade for ********** 757 on the 01-03/2017 via vodacom online, i come to find out that the device is sitting in the RAM Midrand stock intake warrehouse since the 02/03/2017 as Vodacom has not supp**** the correct delivery information to RAM.</p> <p> </p> <p>After 4 calls requesting that this matter be resolved, I'm told someone from the admin team will sort this out, so what happened to the other 3 calls that I made and requested that my correct particulars be supp**** to RAM for delivery.</p> <p> </p> <p>This is really poor service.</p> <p> </p> <p>Please ensure that the device is delivered ASAP. This has been 5 days overdue already.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2017, 09:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team