Delayed delivery of a phone

<p>I ordered a phone last week Wednesday, and I was told to expect it on Friday. When I called on Friday I was told to expect it on on Tuesday and Tuesday became Wednesday. Till today, am still waiting. Tried to call and speak to the superior, unfortunately she was unavailable to attend me, till now. I have been with vodacom for more than 5 years, but this is unacceptable. I ordered the phone because I need it. I am a business woman and this will affect my business as the phone I am currently using is not in a good working condition. My everyday phone screen just went black. So please attend to my case asap.</p>