MG
Muammar G
1 reviews | Active since May 2015
29 Sept 2020, 20:59
Delayed Data allocation after a purchase
I purchased 5G + 5G on the 28th on the Vodacom app with my credit card and it still shows pending or awaiting bundle allocation. The call centre cannot find my purchase. I have proof from the app.
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Replies (2)
Vodacom's replyOfficial
30 Sept 2020, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2020, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2020, 19:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2020, 19:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we have rep**** to you via email. Regards Consumer Website Team
Best regards,