Delay on Cancellation of Upgrade - No correspondence on calls and emails sent in regards to the cancellation.

<p>I have been a Vodacom client for a long time and am currently on a month on contract paying R75 for 1G of data. in May 2017 Vodacom sold me a product of 4G package (2G day & 2G night) comes with a router - which i was advise would use the same number as i had and would deduct on the same installment date 1st of every month. the problem began when Vodacom decucted money from my account ont the 13th of May 2017 - in which they told me its not thier problem; the consultant that sold me the product was suppose to advise me. i then decided to cancell the upgrade because of that statement and poor service of being transfered from one person to the next with no assistnace I cancelled the upgrade Ref for cancellation is : 1- ********** ********** . i was advised on the 15th of may that RAM should come collect the router - till this day i am still waiting for them to come collect. i have called after to follow up, it seems no one knows anything - i start from scratch explaining and get given a promise everytime.</p> <p> </p> <p>I have sent an email to the following address at Vodacom on the 09th of June 2017and non have responded to me till today.</p> ********** ********** ********** ********** ********** ********** <p>They have now added that other contract on top of the one i already have with them, even though it was advised one has to fall away "at the time of the sale". I requested for banking details to pay the R75.00 for 1st of June and they never sent it and i dont allow them to debit my account no longer. </p> <p> </p> <p>Once this matter is resolved, i want to cancell the month on month contract (R75.00 for 1G) as well. this was so unecessary and they have ruined my credit profile by putting me through all this - i now have to wait 6 more month to qualify for a bond again and thats only after we have resloved all this with Vodacom.</p> <p> </p> <p>Please assist me in this, i need it resolved soonest.</p> <p>Cell number on contract is ********** 443 and they decided to add “ 2GB MMB 24nths – ********** 0798”.</p>