Delay in service

On Monday, 17 November 2025, I app**** for a new contract online. My application was approved, and I was informed that I would receive a confirmation call within 24 hours. As of today, 20 November 2025, I have still not received this call.

I have contacted the online sales team twice for assistance. The first time was to notify them that I had mistakenly declined the mandate and to request that it be resent. I was advised to wait for the confirmation call instead. The second time, I followed up on the progress of my application and was given the same response. On both occasions, I was not provided with a timeframe for when the confirmation team would contact me; I was merely told to continue waiting.

I also emailed Vodacom’s complaints department and received a response directing me to a chatbot for assistance. However, the chatbot does not recognize me because I do not yet have a Vodacom number which I am unable to obtain due to the delay in completing my application process. This has left me without any effective support channels.

I urgently request that someone contact me to resolve this matter as soon as possible. Should this delay continue, I will have no choice but to cancel my application entirely. If this is the level of service before I have even become a customer, I am concerned about what I might expect thereafter.