JC
Jeduthun C
1 reviews | Active since Feb 2020
17 May 2021, 06:38
Delay in Fibre Activation
Ordered Vodacom FTTH a month ago and didn’t need installation from Vumatel as I had an existing installation. I received my modem and was excited to connect. It has now been around 3 weeks, numerous calls to the call centre and my fibre is still not activated. I work from home and rely on fibre to get my work done. I have had to purchase data (1GB per day) for work. It has cost me an astronomical amount now all because my fibre was not activated
Please could you assist with activation urgently?
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Replies (2)
Vodacom's replyOfficial
17 May 2021, 07:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2021, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jeduthun C's updateReviewer Update
19 May 2021, 10:19Hi Vodacom please note that no consultant has made contact me with and I am still waiting for activation
JC
Jeduthun C's update19 May 2021, 10:19
Reviewer Update
Hi Vodacom please note that no consultant has made contact me with and I am still waiting for activation