AG
Achmat G

1 reviews | Active since Mar 2018

09 Mar 2020, 09:10

Delay in delivery of upgrade deal.

I have been assisted with an upgrade last week and decided on a deal which you had stock of. Calling your center last week and today and i am told today that you do not know when your stock will be received. This is a phone and tablet deal and i just don't understand why you cannot send me the phone before hand seeing that you don't know when you would be receiving stock of the tablet. I even told the consultant that i would pay extra for a double delivery but i was told that it would be impossible. Holding back 1 device awaiting n stock of the other device does not seem to make business sense at all seeing that I am willing to pay for the extra delivery once stock arrives.

Unacceptable!!!

0
Replies (2)
Vodacom
Vodacom's reply09 Mar 2020, 13:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team
AG
Achmat G's update10 Mar 2020, 16:20
Reviewer Update
Day 2 and still no call from vodacom