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Bêrend Badenhorst
1 reviews | Active since Jun 2018
05 Oct 2021, 18:04
Deja Vu continued
Vodacom rep**** to my review (Deja Vu 28 August) on 2 September in writing and a consultant also phoned me. She apologized and offered: 1. To cancel the contract for the router with immediate effect; 2. To refund me in full backdated. However, none of this has yet happened: 1. The contract is still in effect and I still pay the inflated amount for the router. 2. I have not been refunded. 3. I was not given any data for the month of September.
When will Vodacom make good their promises?
Regards Berend
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Replies (2)
Vodacom's replyOfficial
06 Oct 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2021, 10:16Dear Berend Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that we have received is that collection was already done and a request was logged for cancellation. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2021, 10:16
Official
Dear Berend Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that we have received is that collection was already done and a request was logged for cancellation. Regards Consumer Website Team
Best regards,