wC
wesley C

1 reviews | Active since May 2016

03 Jul 2018, 12:50

Deja Vu

I find myself again fielding "Your arrears account is not paid" automated voices asking me to pay when I already have. Every month , like I have done for the last almost 20 years , you get paid on the 1st and because your system cannot differentiate that the 1st was not on a business day i.e. Sunday ... I start getting harassed again ...

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2018, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,