1 reviews | Active since Apr 2016

10 Dec 2016, 12:57

Deja Vu

<p>I purchased R110 airtime Vodacom on Saturday (03/12/16) and thereafter proceeded to purchase 500 MB data with that airtime. </p> <p>I did receive an SMS saying that I've received my airtime however, I received no SMS stating that my data bundle has been purchased. I put on my data for all of 5 minutes on Saturday after "purchasing" my data bundle just to send two whatsapp messages. And thereafter turned it off as I've been using WiFi since then until yesterday (10/12/16). </p> <p> </p> <p>When I tried using my internet browser on my phone, a webpage popped up stating that I have no data. So I checked my balances and saw that I had zero data. </p> <p> </p> <p>This is not not the first time that I've had this issue with Vodacom and I am seriously considering changing my service provider. Most of my friends and my family are with Vodacom as well and a vast amount of them have had similar recurring issues. I honestly have had better service from Cell C when I was with them before and as an undatisfied customer, I really am considering changing back. </p>

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,