Deja Vu
<p>I purchased R110 airtime Vodacom on Saturday (03/12/16) and thereafter proceeded to purchase 500 MB data with that airtime. </p> <p>I did receive an SMS saying that I've received my airtime however, I received no SMS stating that my data bundle has been purchased. I put on my data for all of 5 minutes on Saturday after "purchasing" my data bundle just to send two whatsapp messages. And thereafter turned it off as I've been using WiFi since then until yesterday (10/12/16). </p> <p> </p> <p>When I tried using my internet browser on my phone, a webpage popped up stating that I have no data. So I checked my balances and saw that I had zero data. </p> <p> </p> <p>This is not not the first time that I've had this issue with Vodacom and I am seriously considering changing my service provider. Most of my friends and my family are with Vodacom as well and a vast amount of them have had similar recurring issues. I honestly have had better service from Cell C when I was with them before and as an undatisfied customer, I really am considering changing back. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
