De*****ing customers

In November of 2022 vodacom had a special for a internet package and i took out the home internet package, apon application the agent I spoke to advised that the package was for unlimited data which I agreed to. I hardly used this internet as I had fibre. October 2023 I decided to use my vodacom package full time, after using it for a free weeks I received an sms saying that my data is running low. When I called vodacom a customer service team leader named Bongani who advised that the package was changed to a capped data package (without my knowledge nor my approval?) this was done earlier in the year. When asked for the reason Bongani said that "customers were misusing the data" the same uncapped data that we are paying for every month. According to Bongani communication was sent out however we received nothing and this was confirmed by vodacom. Bongani also advised that we could cancel this contract without paying and cancelation fees. When we tried to cancel the contract we were told to pay R9000 cancelation fee. Our case was then sent to Babalwa Petu to assist and while speaking to her on the phone she just dropped the call without any assistance or apology.

i refuse to pay any cancelation fees as this was daylight ******* from vodacom as well as ***** they were *****ing money from me every month for something I did not agree too. Everyday they tell me someone will call me back it's been 7days and nothing, I must still use my own airtime to run after vodacom. this is pathetic and i will not stand for it.