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AJ
Abdul J

1 reviews | Active since Jan 2015

18 Dec 2020, 10:54

Degrading Upgrade

Order Number: I*** Waybill: U*** ID: *** Number upgraded: *** I AM ON THE OLD SYSTEM!!!

I have never experienced such *********** service from a mobile cellular network.

I had my upgrade delivered this morning (18/12/2020), only to find my Apple Watch is not cellular, when if you listen to the recorded sales dialogue, I emphasised to the Consultant, Sameerah, to make certain it was cellular. She confirmed after consultation that it is cellular device. I have now gone 2 retail outlets at the mall who couldn’t assist me, delaying my holiday plans.

I then called ***, dealt with Rashieda, whom insisted that I'd have to just cancel the agreement and nothing else can be done. She then proceeded to uncivilly transfer my call to the upgrade division, with whom she hadn't consulted to explain my query rendering me to repeat my fabulous upgrade experience for the umpteenth time.

I’m at a point where I actually don’t need these products any longer.

Please call me regarding my query soonest. ***

0
Replies (5)
Vodacom
Vodacom's reply18 Dec 2020, 10:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AJ
Abdul J's update18 Dec 2020, 13:46
Reviewer Update
It's been almost 3 hours. One would've thought Vodacom's attempt to resolve my serious issue, at no fault on my side, would've been a speedy one. I guess "The Future" is not that exciting...

I've posted this add on twitter and will now proceed to make it public on facebook and instagram.
Vodacom
Vodacom's reply21 Dec 2020, 16:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and advised that a request for collection was logged and the items will be collected first and returned to warehouse and then a new order will be submitted.

Your query has now been resolved. Regards Consumer Website Team
AJ
Abdul J's update21 Dec 2020, 16:57
Reviewer Update
Yes, frankly I’m not sure why you can’t just swop the watch for the one I ordered. The client is now inconvenienced because of incompetence from the Vodacom employee.

Please save the “valued client”

AJ
Abdul J's update21 Dec 2020, 16:59
Reviewer Update
Yes, frankly I’m not sure why you can’t just swop the watch for the one I ordered. The client is now inconvenienced because of incompetence from the Vodacom employee.

Please save the “valued client” hogwash and sort out my contract. If this is not sorted by tomorrow I’m taking my business else where. Not once did any Vodacom representative bother to call and apologise.