De*****ing clients

A company that now has become so big that they are no longer concerned with the client. I have upgraded my contract and the new contract amount that was provided over the phone is not what is reflected in the billing. This issue has been reported several times to starting from the 19 October 2020. The first time the contact person did not bother to register the complaint. On the 23 October 2020 I had to initiate contact again and the matter was reported and escalated. No feedback received. I initiated contact again on 6 November 2020, with another ref no *** and once again it was escalated. It is no 18 November 2020 and no feedback was received. Vodacom is no longer in the business of telecommunication but rather de*****ing their clients and hope the client becomes so frustrated that they will eventually leave the complaint.