De*****ed by Vodacom

My friend has been in a contract with Vodacom since 2018, they provide him with data. But 3 months back April 2022 his contract said he has upgraded it and that he took an iPhone. But that was not true, so we quickly called them to notify them that he never took am iPhone. They promised to fix the problem but seeing that nothing jas been done we went in person in Vodacom Vanderbijlpark vaal mall.

They told us that someone used his Identity number but when they showed us the computer screen we noticed that it was not his identity number (my friend's ID number ends with 085 and the other person's ID number ends with 083 also its not his name on the Identity document nor does the person even look like my friend. But Still we where told to go to the police station to certify some documents as proof and email the documents to them and so we did. We received an email saying within 14 days the matter will be solved and if not we should do a follow up and so he did by emailing them again and now end of June 2022 nothing has been done Still.

He has debit orders from them every month and Still he isn't receiving any data from them. This is really disappointing. How in the world did they conclude that 2 different Identity numbers are the same and worse they have different names and surnames. I think the ***** is actually from within the Vodacom company and the other person's had nothing to do with it because it doesn't make sense at all. Please someone help!!!