YM
Yaya M
1 reviews | Active since Jan 2012
09 Dec 2022, 18:48
De*****ed by a Vodacom employee who works in Vodacom Shop in Woodlands (Pretoria)
While I am in Cape Town, Vodacom 4U (Woodlands) in Pretoria is busy upgrading my contracts. This ***** was done by a Vodacom staff member in the Vodacom Woodlands shop. The staff ID of this person is N. EFDA001
They took a Macbook Pro 2021 in my name, Samsung S22, contract data and airtime.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Dec 2022, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2022, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YM
Yaya M's updateReviewer Update
09 Jan 2024, 08:15All documents were submitted, no feedback received from Vodacom or any update 2years later I am still listed on Credit bureau that I am owing Vodacom. I called Vodacom the whole of 2022 they promised that they will send updates so my name can be cleared. My Credit score is going down every month. The worst thing is that when I call Vodacom callcentre now they cannot pick up the account yet they are busy submitting to Experian monthly, saying that I owe them. I do not advise anyone to take any account at Vodacom because they employ *****sters, your information is not safe with Vodacom and I am tired, it's been 2years this is draining. I will take it to Twitter now. I know they don't care about customers they only care about their reputation.
YM
Yaya M's update09 Jan 2024, 08:15
Reviewer Update
All documents were submitted, no feedback received from Vodacom or any update 2years later I am still listed on Credit bureau that I am owing Vodacom. I called Vodacom the whole of 2022 they promised that they will send updates so my name can be cleared. My Credit score is going down every month. The worst thing is that when I call Vodacom callcentre now they cannot pick up the account yet they are busy submitting to Experian monthly, saying that I owe them. I do not advise anyone to take any account at Vodacom because they employ *****sters, your information is not safe with Vodacom and I am tired, it's been 2years this is draining. I will take it to Twitter now. I know they don't care about customers they only care about their reputation.