LN
Lindeni N

1 reviews | Active since Sept 2014

26 Nov 2019, 19:14

De*****ed

Recharged yesterday(25/11/2019)with 1GB and I switched off data when I went to sleep last night. I was left with 950MB but this morning when I woke up it was 845M. How could I have used 100MB when data was switched off. Anyway I let that go. What made my blood boil today(26/11/2019) is that at 15h43(about quarter to 3pm)I got sms saying I have only 472 MB remaining.......within exactly 3mins after that sms I got another one saying I only have 119MB remaing. How could I have used more than 300MB in 3minutes?. Is this some **** Vodacom is running because it's festive season? This is disgusting, **********, irresponsible, *********, unacceptable and any other form of financial ******ion Vodacom is running. This is obviously a ****. I work very hard for my money to be ****med by some giant company which owns millions of money when I am just one of the under previleged in South africa. I want my money as in yesterday. Worse when I called the automated customer service told me about some subscription which it total bulls**t and lies because they cannot take responsibility.

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2019, 07:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team