1 reviews | Active since Feb 2017

14 Feb 2017, 18:14

De*****ed

<p>Good day</p> <p>I'm very unhappy with the manner in which Vodacom has treated me over the past year. Someone had fradulenty taken a contract with them using my details and they neglected to inform about it.</p> <p>When I went to enquire about it after seeing money leaving my account they were no help at all and till today they have not cleared my name and do not want to tell me how we can solve this. I have opened up a case regarding the matter and nothing has been done. I have wrongfully been blacklisted because of this contract. My life has been put on hold because of this matter.</p> <p>Greatly disappointed with they service and welling to help.</p> <p>Regards,</p> <p>Camila</p> <p>Unhappy cliente</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team