FJ
Farhana J
1 reviews | Active since Mar 2021
08 Mar 2022, 05:22
De***** at vodacom
Just been de*****ed with vodacom . Went in to change my debit order date from the 1st to the 7th. Debit order comes off on the 1st and the again on the 7th. Customer service refuses to help.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Mar 2022, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2022, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Mar 2022, 10:19Dear Farhana Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2022, 10:19
Official
Dear Farhana Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,
FJ
Farhana J's updateReviewer Update
09 Mar 2022, 21:27I have not been advised nor do I agree with what the consultants are saying. I will be paying three full debit order amounts over two months because of changing my debit order date by three days. Defies all logic. Still needs to be sorted out by refunding my money
FJ
Farhana J's update09 Mar 2022, 21:27
Reviewer Update
I have not been advised nor do I agree with what the consultants are saying. I will be paying three full debit order amounts over two months because of changing my debit order date by three days. Defies all logic. Still needs to be sorted out by refunding my money