Defintely no customer service from Vodacom Customer Service!

I lodged a complaint against a contract upgrade by a Vodacom service provider - Rewards more than a month ago. Two weeks ago, I complained about the lack of customer service on this website after the service provider told me that my complaint was rejected. I appealed the decision and was told that they are still considering the matter. On Friday, I received a private message from Vodacom on this website, thanking me for the time and effort taken to voice my dissatisfaction about their poor service. And in the same message Vodacom indicated that according to their records, feedback has been provided on my query and the query has been resolved. I do not know who lies to who at Vodacom, perhaps the Rewards service provider **** to Vodacom, because I have not received any feedback and thus my complaint has definitely not been resolved. It is now nearly five weeks since I first lodged my complaint and received the response message from Rewards. I am frustrated about the fact that Vodacom believes that the matter has been resolved, apparently providing customer service without talking to the customer!