AL
Amanda L
1 reviews | Active since Sept 2018
10 Aug 2022, 17:51
Definitely switching provider ASAP!!! No answers, no feedback, no movement and no internet
Definitely cancelling my account. Apparently I have no internet because Vumatel are upgrading infrastructure. Nobody can tell me when my internet will be back. I was not warned and spent THREE hours on the phone to eventually arrive at this point!!!!
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Replies (6)AL
Amanda L's updateReviewer Update
11 Aug 2022, 08:17And now I am told my IP address has expired and it will be another 48 hours... I work from home. What am I meant to do?
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Amanda L's update11 Aug 2022, 08:17
Reviewer Update
And now I am told my IP address has expired and it will be another 48 hours... I work from home. What am I meant to do?
Vodacom's replyOfficial
11 Aug 2022, 08:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2022, 08:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AL
Amanda L's updateReviewer Update
11 Aug 2022, 15:51Nobody bothered to call and now I just called and got told my line was accidentally deleted!!! And another 48 hour wait!!! This is absolutely appalling!!!
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Amanda L's update11 Aug 2022, 15:51
Reviewer Update
Nobody bothered to call and now I just called and got told my line was accidentally deleted!!! And another 48 hour wait!!! This is absolutely appalling!!!
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Amanda L's updateReviewer Update
12 Aug 2022, 12:10Still nothing!!! Vodacom didn't put the request through properly I'm now told. I've lost 3 days of income! What am I mean to do???
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Amanda L's update12 Aug 2022, 12:10
Reviewer Update
Still nothing!!! Vodacom didn't put the request through properly I'm now told. I've lost 3 days of income! What am I mean to do???
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Amanda L's updateReviewer Update
18 Aug 2022, 16:03Vodacom - you gave my port to someone else according to Vumatel, and yet I'm still paying. My query has been open since the 9th. Not once has someone called me back. I logged a cancellation request five days ago and I have still heard nothing. My ticket has been open for days!!! Your feedback that "Based on the feedback provided the team has confirmed they made contact with you and confirmed your service has been restored" is incorrect! I am bluetoothing off my phone to wrote this. Nobody has made contact with me!!!!
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Amanda L's update18 Aug 2022, 16:03
Reviewer Update
Vodacom - you gave my port to someone else according to Vumatel, and yet I'm still paying. My query has been open since the 9th. Not once has someone called me back. I logged a cancellation request five days ago and I have still heard nothing. My ticket has been open for days!!! Your feedback that "Based on the feedback provided the team has confirmed they made contact with you and confirmed your service has been restored" is incorrect! I am bluetoothing off my phone to wrote this. Nobody has made contact with me!!!!
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Amanda L's updateReviewer Update
18 Aug 2022, 16:04And NO, my service has not been restored because after a Vumatel technician came yesterday to re-activate me, you GAVE MY PORT TO SOMEONE ELSE!!!!!
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Amanda L's update18 Aug 2022, 16:04
Reviewer Update
And NO, my service has not been restored because after a Vumatel technician came yesterday to re-activate me, you GAVE MY PORT TO SOMEONE ELSE!!!!!