AA
Adriana A

1 reviews | Active since May 2016

02 Jun 2016, 09:25

Defiance personified

<p>On the 20th of May 2016 I wrote a review under the title "No ability or willingness to assist a customer" describing my experience.</p> <p>On the 20th of May 2016 Vodacom responded to my review and said: "Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team".</p> <p>To date 2nd of June 2016, two weeks later, NO ONE from Vodacom contacted me and have not responded to my messages left!</p> <p>It is quite clear the they are a bunch of ***** totally disinterested an un willing to resolve an issue created by them!!!</p> <p>In their response they stated they will escalate the matter - as it refers to the CEO's office I wonder who they would escalate it to?? Or perhaps this is why they didn't escalate and/or resolved it and/or addressed it at all!!!</p> <p>Vodacom displays total lack of interest and/or accountability to any one therefor assuming the position of G-D almighty and the rest can of the public can go play in the traffic!!!</p> <p> </p> <p>DISGUSTING & INCONCEIVABLE !!!!!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jun 2016, 05:21
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team

AA
Adriana A's update06 Jun 2016, 12:56
Reviewer Update

How many more times you will repeat the senseless phrase:

"Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist."

No one ever calls, it has been going on since Februaury, I have made you aware at all levels, CEO's office included but no one ever reverts!!!

Stop lying and take action - show some interest in the messes you produce!!!

Solve them dont make empty promises!!!