Defective tablet

To whom it may concern

It is with great disappointment that i write to you today to complain about the faulty Alcatel phone that i purchased from your westwood mall store for R1500 on 2nd April 2021.

However upon the first week of me using it problems started to appear. The full battery kept dying.. I did not return it immediately thinking that it was just teething issues but when the problem persisted i returned it to the store around May..

The phone was taken in and sent to the factory for investigations. About three weeks later i received a call from Phindile informing me that i could come in and collect a brand new tablet. I was very happy with that outcome as i didnt want to be in possession of a dud phone.

Lo and behold my problems didn't just stop there. It had just begun. The new tablet also had the same issues.

Around the 21st of October i returned the second phone and am still waiting. The transport costs from chatsworth to overport seems to be costing me more than the phone as i have been making many visits to the store.

A week ago i made contact with Pindile and she informed me that the factory has ordered a part which they were still waiting for.This is not good enough for me. I was then given another "brand new " tablet which was also defective. I then returned the tablet to the store on the 13th of December and am still waiting for feedback.It is very evident to me that yourl have been passing the same defective tablet to me as brand new. Thank You Maimoona Essack

Cell ***