Defective Silicon screen protector

*Complaint Regarding Defective Silicon Screen Protector and Inadequate Service*

I am writing to lodge a complaint regarding the silicon screen protector I purchased from your store, which cost R299 and came with a six-month warranty. I am a user of a Huawei Nova phone and am deeply disappointed with the product quality and the service I have received.

The screen protector started peeling off in April, within the warranty period. I visited Workshop Centre Vodacom Shop in Durban back in May to address the issue,I even have ticket number and I have consultant name and number, So I was informed that the screen protector was out of stock. I was advised to return at a later date, which I did, no fewer than five times. Each visit yielded the same response—that the screen protector was still out of stock. Despite my repeated efforts, I was not provided with a replacement.

Now, my warranty has expired, yet the issue remains unresolved. I find this situation unacceptable, as I made every effort to resolve the problem within the warranty period but received no assistance. This not only reflects poorly on the quality of the product but also on the level of customer service provided.

I request immediate action to rectify this matter. I expect a replacement screen protector or a full refund for the defective product.

Thanks.