JR
Jenny R
1 reviews | Active since Feb 2025
20 Aug 2025, 17:22
Defective mobile phone
Issue hasn't been resolved as yet. Vodacom doesn't seem to be very truthful when you take out a contract with them. I have a copy of the contract and it's signed on 24mnths and on their system it's 36mnths. This means it's either the consultant is lying to people or Vodacom is asking their employees to do that. It's wrong to lock a person into such a long contract by lying to them. Yes I did get a call from a vodacom employee but he was not of much help. Very disappointing what companies would do just to make money.
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Replies (1)Vodacom's replyOfficial
21 Aug 2025, 08:08 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply21 Aug 2025, 08:08
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
