Defective device

I purchased my device from Vodacom on the 4th January and discovered that the multifunction port is defective. The phone charges, but the headset function does not work at all. This is a clear manufacturing fault that makes the device unfit for its intended purpose.

Vodacom’s customer service email address sends me an emails that redirect me to Tobi. Leaving me without proper support and wasting my time.

I am extremely disappointed in Vodacom’s handling of this matter. I expect a replacement device, not a repair, as the defect compromises the advertised functionality.

Vodacom needs to take accountability and honour their obligations under the Consumer Protection Act by replacing defective devices and providing proper customer support.