Defeated!
Hi. My frustrations are growing bigger by the day. Please refer to ***** Disputes' response on the 9th and 10th of February 2026. I had missed a call from Vodacom on the 9th of February 2026. I didn't receive another call again. I recently received an SMS about a scheduled debit order on the 13th of February, that the same amount would go off on the 20th of February which is this Friday. A possible refund was communicated. Please assist me with the *****ulent upgrade cancellation as advised by ***** Disputes and let me know if there would be refund as a matter of urgency. I lodged a complaint in December about this issue, twice. I was billed twice already, debit orders went off. I'm a victim of identity theft. I honestly feel aggrieved and I'm no longer comfortable with Vodacom. How do you allow a *****ster to get hold of my personal information after all these years? I'm walking away. First, let's address my concern right now. Thanks.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you confirmed that the query is resolved. Regards Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you confirmed that the query is resolved. Regards Consumer Website Team