default but never missed a payment plus very rude call center stuff and very long waiting minutes on hold

dude, i have a contract with Vodacom, iv been paying them month to month from 2018 to date, today im talking to my banker and boom, "your vodacom account is in arrears for over 7 months"

called my attorney who then advised me to contact Vodacom and ask them for a letter that will show that my account with them has never been in arrears and he will take it from there.

i then called Vodacom, spoke to a few consultants and explained my story and they all transferred me to the next guy. i was then put on hold for about 30 minutes when i was finally got through to a consultant in accounts who then made it clear that Vodacom will not be able to help me with a letter until i paid up my contract( which is still running its course. i tried to explain what is that i needed(totally, different from a paid up letter) he didn't even want to listen to anything i had to say, he sounded like he was i a hurry, he even quickly suggested to have a supervisor talk to me.

the supervisor(Margaret) came to the call, with a condescending and belittling attitude, didn't listen to my story she just quickly handled me in defense of her consultant. when i asked for her name, her answer, you would swear she was in a James bond movie . " my name is Margaret and the reference number to this call is 06/03/19/0407 i can even put you through to our complaints department then she transferred me to vodacom customer care 135. now as we speak i have a default from Vodacom on my name whereas i have never missed a single payment.