Deeply distatisfied with current service

<p>I recently tried to switch from a contract to pay-as-you-go. Vodacom's retentions department persuaded me to instead just downgrade to a cheaper contract, and said they'd throw in 500 mb free data every month for 24 months. I took the deal. New month rolled around and no 500 mb of data. Called Vodacom. They said they were having issues with their data bundles and it would be resolved soon. A few days later still no data. Meanwhile paying exhorbitant out-of-bundle data rates that are eating up my airtime. Call again. Have to be transferred to retentions department because nobody at 'customer care' can help. Get cut off. Try again. Same thing. Rate service as poor over the phone. Someone calls back to 'help'. Still no resolution. Phone again. On hold for 17 minutes. Still no resolution. Say they'll call back. No one does. STILL PAYING OUT OF BUNDLE RATES. This is ridiculous. </p>