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Sifiso S
1 reviews | Active since Apr 2023
18 Apr 2023, 11:35
Deeply Dissatisfied
I am writing to express my extreme dissatisfaction with the service provided by Vodacom. It has been almost ten days since my WiFi connection stopped working, and despite sending an email to the complaints department, I have yet to receive a response.
As a paying customer, I expect to receive reliable service and prompt assistance when issues arise. The lack of communication and resolution from Vodacom is unacceptable. I urge Vodacom to address this issue promptly and provide a solution to restore my WiFi connection. I also hope that Vodacom will improve its customer service standards and respond to complaints in a timely manner.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Apr 2023, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2023, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sifiso S's updateReviewer Update
18 Apr 2023, 14:44Thanks Vodacom for the response, I'll keep waiting for the call.
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Sifiso S's update18 Apr 2023, 14:44
Reviewer Update
Thanks Vodacom for the response, I'll keep waiting for the call.
SS
I am writing to you regarding my ongoing WiFi connection issues, which have been unresolved for almost ten days now. Despite numerous attempts to resolve this issue, I have not received any assistance from Vodacom, and my connection remains down.
As a Vodacom customer, I rely on the internet connection to carry out my daily activities, including work and communication with friends and family. The lack of service is causing me significant inconvenience, and I feel that my needs as a customer are not being met.
I would like to request a technician to be sent to my residence to investigate the issue and provide me with the necessary assistance. Additionally, I would appreciate a specific timeline for when I can expect the technician to arrive.
I believe that as a paying customer, I have the right to receive quality service and support from my service provider. I look forward to your prompt action in resolving this issue, and I hope to hear from you soon.
Sifiso S's updateReviewer Update
20 Apr 2023, 12:33I am writing to you regarding my ongoing WiFi connection issues, which have been unresolved for almost ten days now. Despite numerous attempts to resolve this issue, I have not received any assistance from Vodacom, and my connection remains down.
As a Vodacom customer, I rely on the internet connection to carry out my daily activities, including work and communication with friends and family. The lack of service is causing me significant inconvenience, and I feel that my needs as a customer are not being met.
I would like to request a technician to be sent to my residence to investigate the issue and provide me with the necessary assistance. Additionally, I would appreciate a specific timeline for when I can expect the technician to arrive.
I believe that as a paying customer, I have the right to receive quality service and support from my service provider. I look forward to your prompt action in resolving this issue, and I hope to hear from you soon.
SS
Sifiso S's update20 Apr 2023, 12:33
Reviewer Update
I am writing to you regarding my ongoing WiFi connection issues, which have been unresolved for almost ten days now. Despite numerous attempts to resolve this issue, I have not received any assistance from Vodacom, and my connection remains down.
As a Vodacom customer, I rely on the internet connection to carry out my daily activities, including work and communication with friends and family. The lack of service is causing me significant inconvenience, and I feel that my needs as a customer are not being met.
I would like to request a technician to be sent to my residence to investigate the issue and provide me with the necessary assistance. Additionally, I would appreciate a specific timeline for when I can expect the technician to arrive.
I believe that as a paying customer, I have the right to receive quality service and support from my service provider. I look forward to your prompt action in resolving this issue, and I hope to hear from you soon.